Archive for the 'Mashable' Category

13
Aug
13

Social Media Marketing: Chipotle’s Method to Their Faux Hack Madness

Last Sunday, Chipotle’s twitter account, known for having one of the most social, appeared to have fallen prey to the works of a hacker.  @ChipotleTweets released a stream of tweets that appeared to be a list of commands to Siri about directions, google searches, and texts. Tweets

Later on during the week, Chipotle admitted to the public that the twitter hack was just a publicity stunt tied to their 20th anniversary campaign, “Adventurrito.”  This announcement received mixed reviews from critics and fans, saying that the fake hack broke the trust of their customers.  This move is not that uncommon, with MTV and BET faking account hacks for publicity only a few months ago.

There is no doubt that the fake stunt increased Chipotle’s publicity; they gained 4,000 followers in a day, as well as publicity all over news and social media sites, but is this success worth their deception?

When it comes to faking account hacks, a real one is a nightmare for community managers to imagine.  But, a planned hack gives off an air of shameless self-promotion, leaving fans and followers feeling foolish.  Social media has helped many brands come closer to their customers, but alienating them on these sites can destroy their long built reputation.

 

chipotleChipotle was able to shy away from alienation and deception by giving their hack an underlying purpose; Adventurrito clues.  The puzzle of the day that Sunday was about the ingredients in Chipotle’s guacamole, so some of the tweets that appeared to be Google searches and texts were actually hints on the puzzle.  Chipotle has been hiding clues for their Adventurrito puzzles across all media, so the purpose of the hack was to follow along with these other hidden clues.

Instead of harmful tweets that might look even worse on the brand, Chipotle made sure their tweets were planned well, shying far away from anything hateful or controversial.

Planned social media hacks can appear to be bottom of the barrel self-promotion, but if executed with a deeper plan, such as clues for a contest, Chipotle is helping their customers, along with themselves.

Was Chipotle’s fake Twitter hack a terrible misstep in their otherwise untainted social media reputation?  Or was it a creative reinforcement to their Adventurrito campaign? Share your thoughts with us in the comment section below, and on our Twitter and Facebook!

22
Sep
09

don’t make these blogging mistakes

Josh Catone from Mashable recently wrote a blog post titled, “Top 5 Business Blogging Mistakes and How to Avoid Them.” Weise has a number of clients currently considering entering the blogosphere, so we thought we would repost Catone’s how-to guide and provide some of our own advice and experiences.

Business Blogging Blunders:

#1 Treating Your Blog Like a Press Center

Long story short of this section, don’t use your company blog to toot your own horn. This doesn’t mean you can’t mention a recent newsworthy event, usually reserved for the traditional press release, just make sure you add a personal touch to the post. Express how excited you are for a new company program or a new partnership.

One of the “ground rules” Weise established prior to launching The Side Note, was to avoid promoting the agency. We prefer to be contacted directly by readers who find our content interesting, rather than constantly using a push-messaging strategy about how great an advertising agency we are. If readers like your content, they’ll find you. (Having a link to your Web site on your blog doesn’t hurt, though.)

#2 Not Blogging Regularly

Now that you have started blogging, don’t lose steam! There is no benefit to gaining loyal readers and then not posting for a week, two weeks, etc. Catone’s point in this section is to commit to posting on a regular schedule.

“If you plan to put out new posts every Tuesday and Friday, for example, try not to start writing Tuesday’s post on Tuesday morning.” I agree completely with this suggestion.

#3 Not Enabling Conversation

This is one of the easiest mistakes to avoid! Enable commenting on your blog, reply to comments in a timely manner, and comment on industry blogs. Do these things to retain your readers and attract new readers to your business blog.

#4 Making New Content Hard to Discover

Josh offers four suggestions to make it easier for readers to discover new content on your blog.

  1. Include your blog’s link in you email signature, business cards and collateral.
  2. Make your “subscribe to RSS” feed easy to find.
  3. Use Twitter and Facebook to inform your followers/fans of new content. (Both allow you to automate this process!)
  4. Integrate into your blog posts and titles relevant key words that your audience would search for.

#5 Expecting Too Much, Too Soon

Cantone says it best, “Blogging isn’t a sprint, it’s a marathon. Your blog won’t be an overnight success, and for the first few months it might feel like you’re writing for no one. It can take time to build up your readership and have a regular community of people who participate on your blog. Don’t expect immediate returns from your blog and do expect to put in a lot of hard work.”

Good luck bloggers!

05
May
09

Study shows social media is weathering economic storm among retailers

1052434_shoppingAccording to a new study released today by The National Retail Federation’s Shop.org and Forrester Research, social media marketing budgets are mostly on the rise despite an overall reduction in spending.

Mashable’s Adam Ostrow breaks it down like this:

•    Spending on social media is falling at a slower rate than spending in other online marketing channels, such as search engine marketing (i.e., pay-per-click)
•    Among retailers that are reducing spending, 56 percent are trimming search engine marketing, while only 24 percent will cut their social media marketing budget
•    Among retailers that are performing well, 12 to 20 percent will increase spending in social media marketing
•    Among retailers that are increasing budgets, 80 percent will put money into search, while 65 percent will put more into email marketing

As Adam points out, search marketing is a much larger space than social media marketing. This means that there is more money to be cut from search budgets, which helps explain why search dollars are being slashed faster than social media dollars.

I can’t say I was surprised by this study, but the findings were definitely encouraging. From what I’ve experienced so far, the social media trend doesn’t seem to be going away or slowing down anytime soon. It’s been a successful, cost effective option for companies in this economy, and I certainly see it growing by leaps and bounds once things pick up and businesses recover.

What are your thoughts on the study? Are you surprised by the results?




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